Returns & Exchanges

Shipping Policy

Domestic Shipping:

We offer USPS First Class & Priority Mail shipping options for all domestic orders. A tracking number will be provided for all orders.

Please allow for 1-2 business days for processing on all orders.

Any questions regarding your orders should be directed to our customer service team at: thegrovevintage@gmail.com

 

Return & Exchange Policy

In Store Returns:

Item(s) can be returned for store credit or exchanged for a different item within 14 days of the purchase. Customer must bring original receipt, the original tags must be on the item(s) and the item(s) must not be worn or washed. All sale items are final.

Online Returns:

Items purchased through our website can be returned within 30 days from the shipment date of your order for a refund or exchange. Items must be in their original form, unworn, unwashed & with the original tags in order to receive refund or exchange. Shipping & handling on returns is non-refundable unless the wrong item was sent or the items received were damaged. Refunds will be made to the original payment method only. All sale items are final. 

How to make a Return/Exchange:

Returns via Mail

The Grove 

ATTN: RETURNS

101 N. Indian Hill Blvd C1-102

Claremont, CA 91711

 

Online Returns in Store

If you are local to any of our store locations, you are welcome to drop off the return with a sales associate. If you would like a refund, our sales associate will send the package to our warehouse for you. Refunds will not be issued until return reaches our warehouse. This can take up to 7 business days. If you would like an exchange or store credit, our sales associates can assist you on the spot

 Terms & Conditions

Once the package is delivered to our facility, the items are subject to inspection to ensure they are unworn, unwashed, unaltered & non-damaged. Your refund will then be issued to the original payment method only. Refunds may take approximately 1-2 billing cycles to reflect on your credit card statement. In the event that a refund cannot be returned to the original payment method, a store credit will be issued.